Privacy Policy
1. Introduction
Lost & Found HBC (“we”, “us”, or “our”) is a registered trading name of Honey Badger Capital Private Limited. We operate a document registry service that helps people report lost identity documents and register found documents through WhatsApp and this website.
This Privacy Policy explains how we collect, use, store, and protect personal information when you use our services. By using Lost & Found HBC, you agree to the practices described in this policy.
2. Information We Collect
We may collect the following categories of information:
- Identity and claim details: surname, document type, document number (stored in masked or partial form where appropriate), and claim reference numbers.
- Contact information: WhatsApp phone number, email address (when provided), and EcoCash numbers used for payments or finder rewards.
- Transaction information: payment amounts, payment status, payout status, and related transaction references from payment providers.
- Communications: messages you send to our WhatsApp Agent or contact forms, including confirmations, disputes, and support enquiries.
- Document images: photographs of documents submitted during the found document registration process, stored securely for verification and matching.
- Technical data: basic server logs, timestamps, and usage data required to operate and secure the service.
3. How We Use Your Information
We use personal information to:
- Register and manage lost and found document claims;
- Match compatible lost and found reports;
- Facilitate secure reunification of documents with their owners;
- Process service fees and finder reward payouts;
- Send status updates, reminders, and service notifications via WhatsApp;
- Handle disputes, refunds, and customer support requests;
- Comply with legal obligations and prevent fraud or misuse.
4. Legal Basis for Processing
We process personal data where necessary to perform our contract with you, to comply with legal obligations, and where we have a legitimate interest in operating a secure and trustworthy document registry service. Where required, we obtain your consent before processing (for example, when you initiate contact or submit a claim).
5. Sharing of Information
We do not sell your personal information. We may share limited data with trusted service providers who help us operate the platform, including:
- WhatsApp messaging providers (e.g. Meta / Twilio) to deliver Agent messages;
- Payment processors (e.g. Paynow, EcoCash) to collect fees and disburse rewards;
- Cloud hosting and storage providers to secure data and document images;
- Law enforcement or regulators when required by applicable law.
Public search results on this website display only privacy-safe, masked information and never expose full document numbers or private contact details.
6. Data Retention
We retain claim records for as long as necessary to fulfil the purposes described in this policy, resolve disputes, meet regulatory requirements, and maintain audit trails for payments and payouts. When data is no longer required, we delete or anonymise it using reasonable technical measures.
7. Data Security
We implement administrative, technical, and organisational safeguards to protect personal information against unauthorised access, loss, or misuse. No method of transmission or storage is completely secure; we encourage you to protect your reference numbers and device access.
8. Your Rights
Depending on applicable law, you may have the right to:
- Request access to personal information we hold about you;
- Request correction of inaccurate information;
- Request deletion of information where legally permitted;
- Object to or restrict certain processing activities;
- Withdraw consent where processing is consent-based.
To exercise these rights, contact us using the details on our Contact page.
9. International Transfers
Some service providers may process data outside Zimbabwe. Where this occurs, we take reasonable steps to ensure appropriate safeguards are in place consistent with applicable data protection requirements.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page will reflect the most recent revision. Continued use of our services after changes constitutes acceptance of the updated policy.
11. Contact
For privacy-related enquiries, contact Honey Badger Capital Private Limited trading as Lost & Found HBC:
- Phone: 0778690840
- Email: support@lostandfoundhbc.co.zw
Terms of Service
1. Agreement
These Terms of Service (“Terms”) govern your use of Lost & Found HBC services, including our website, WhatsApp Agent, and related payment and payout features. By accessing or using our services, you agree to these Terms.
2. Service Description
Lost & Found HBC provides a registry and matching platform for lost and found identity documents. We facilitate communication between document owners and finders, coordinate verified reunification steps, and process service fees and finder rewards where applicable. We are an intermediary service and do not guarantee that every lost document will be recovered.
3. Eligibility
You must provide accurate information and have lawful authority to report a lost document or register a found document. You must not use the service for fraudulent, unlawful, or misleading purposes.
4. User Responsibilities
- Provide truthful and complete claim information;
- Keep your reference number confidential;
- Respond promptly to match, payment, and confirmation requests;
- Meet in safe, agreed locations when collecting or handing over documents;
- Not attempt to bypass platform fees or circumvent the matching process.
5. Fees, Payments, and Finder Rewards
Service fees may apply when a lost document is matched and reunification proceeds. Payments are processed through approved payment partners. Finder rewards are disbursed to eligible finders after verified dual confirmation and subject to dispute review. All amounts, methods, and timelines are communicated through the claim workflow.
6. Matching and Disputes
Matches are based on document details submitted by users and verified by our systems. Either party may raise a dispute if they believe a match is incorrect. During an active dispute, payouts may be paused until our team completes review. We may release, invalidate, or confirm matches at our reasonable discretion.
7. Prohibited Conduct
You agree not to:
- Submit false claims or impersonate another person;
- Harass, threaten, or abuse other users or our staff;
- Attempt to access data or systems without authorisation;
- Use automated tools to scrape, overload, or disrupt the service;
- Use the platform for any illegal activity.
8. Limitation of Liability
To the fullest extent permitted by law, Honey Badger Capital Private Limited and Lost & Found HBC shall not be liable for indirect, incidental, special, or consequential damages arising from use of the service, including loss of documents, loss of profits, or personal injury arising from in-person handovers arranged through the platform. Users participate in collection and handover at their own risk and should take appropriate safety precautions.
9. Indemnity
You agree to indemnify and hold harmless Honey Badger Capital Private Limited, its officers, and agents from claims arising out of your misuse of the service, breach of these Terms, or violation of applicable law.
10. Suspension and Termination
We may suspend or terminate access to the service if we reasonably believe you have violated these Terms, engaged in fraud, or created risk to other users or the platform.
11. Governing Law
These Terms are governed by the laws of Zimbabwe, without regard to conflict-of-law principles. Disputes shall be subject to the exclusive jurisdiction of the courts of Zimbabwe, unless otherwise required by mandatory consumer protection law.
12. Contact Information
Official Name: Lost & Found HBC
Legal Entity: Honey Badger Capital Private Limited
Phone: 0778690840
Email: support@lostandfoundhbc.co.zw